Mission Advancement:
Models and teaches the Y’s values to others. Cultivates trust in others
through direct and honest interactions. Keeps confidences and earns the trust of others. Interacts in a candid and straightforward manner. Captures and analyzes program data to guide improvements. Ensures a level of service, satisfaction, and loyalty from participants that differentiate the KY YMCA programs from other programs. Ensures that volunteers are provided with meaningful and fulfilling work. Engages volunteers in a way that builds commitment and loyalty to the work of the Y. Seeks out and listens to volunteers to understand what motivates them to serve.
Collaboration:
Actively leads YMCA inclusion and diversity activities, strategies, and initiatives.
Appropriately addresses and corrects behaviors and practices that don’t support inclusion. Encourages everyone to work well with each other, regardless of dimensions of diversity (i.e., gender and race). Actively looks for and incorporates different points of view when making decisions. Builds effective teams and committees by fostering common vision and plans. Assesses team dynamics and takes appropriate actions to engage team members in the task at hand. Facilitates effective meetings. Manages conflict constructively so that disagreements lead
to useful and productive discussions. Cooperates with others knowing when to follow and when to lead. Plans for and adapts influence strategies to best fit the audience. Exercises the discipline of listening empathetically and asking questions for information and understanding when negotiating and dealing with conflict. Articulates positions well in oral and written forms. Communicates needs and goals effectively to team members and individuals. Ensures that regular, consistent communication takes place within area of responsibility. Tells stories of the
Y’s cause and impact in the community. Delegates responsibility and coaches others to develop their full capabilities. Is capable of delivering positive and constructive feedback to motivate, encourage, and support others in their development. Provides staff with the time, tools, and resources necessary to meet or exceed job requirements.
Operational Effectiveness:
Thinks several steps ahead to anticipate likely outcomes and decide on the best course of action. Identifies patterns of information and makes sense of seemingly
disparate data. Is able to analyze, comprehend, and articulate the operational goals and strategies developed by others. Develops solutions to problems, balancing the risks and implications across multiple projects. Maintains focused attention, resists distraction, and concentrates for as long as it takes to achieve a goal.
Teaches others to observe people and situations to discover ideas and suggestions for
improvement. Incorporates creative thinking and discussion techniques into meetings and discussions, including brainstorming, mind mapping, sticky notes, and whiteboard visuals. Builds perspective on an idea by engaging others to discuss and clarify challenges and solutions. Defines tasks and milestones; delegates to ensure the optimal use of resources to meet those objectives. Assists individuals and teams, as necessary, in setting realistic goals. Challenges inefficient or ineffective work processes and offers constructive alternatives. Organizes time and resources in an effective way. Sets, communicates, and regularly assesses priorities so that projects stay on time and on target to meet the stated goals. Organizes work according to project management principles and processes. Analyzes financial data in order to
make comparisons, draw conclusions, and make decisions. Identifies significant business, financial, and operating risks and financial irregularities, and communicates information to management.
Holds staff accountable for high-quality, timely, and cost effective results. Defines clear goals, objectives, and measurements for staff members. Utilizes a process to measure progress against strategic goals and ensure continuous improvement.
Personal Growth:
Takes every opportunity to improve personal management and leadership
skills. Has a passion for learning that drives the pursuit of new knowledge and the discovery of new ideas. Listens and observes to gain new insight and continually improve performance. Recognizes the need for and acts to build trust and credibility as a foundation for leading change efforts. Manages resistance to change by seeking input from stakeholders, communicating clearly, and showing enthusiasm for the change. Actively supports and remains accessible to others during times of change or stress. Provides resources, removes barriers, and acts as an advocate for those initiating change. Consistently makes critical and timely decisions at difficult times and in challenging situations. Manages emotions appropriately and avoids becoming defensive if challenged or asserting inappropriate control when under pressure. Approaches others and addresses sensitive issues, inappropriate behavior, or
performance concerns in a nonthreatening manner. Makes critical decisions based on sound reasoning and factual information. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Uses best practices, guidelines, and industry standards as a framework to improve performance. Demonstrates up-to-date knowledge and skills in the technology associated with the job.
